Candidate will have proven experience working in a customer support position, show excellent leadership and interpersonal skills, have great communication skills, and be a role model and mentor to team members.
- Managing the customer support department’s day-to-day functions.
- Responding to escalated customer support issues.
- Implementing customer support processes to enhance customer satisfaction.
- Formulating and revising customer support policies and promote their implementation.
- Informing the team of all new information related to products, procedures, and trends.
- Assessing support statistics and preparing detailed reports on the findings.
- Proven experience as a customer support specialist, preferably within a similar environment.
- Experience of financial services preferably business and payment related.
- Must have Team lead Capability.
- Strong oral, written, and interpersonal abilities.
- Project management experience.
Experience : – 3-4 years in Financial Services.
Salary : – Negotiable
Location : – Jaipur