Candidate will have proven experience working in a customer support position, show excellent leadership and interpersonal skills, have great communication skills, and be a role model and mentor to team members.

Responsibilities

• Managing the customer support department’s day-to-day functions.
• Responding to escalated customer support issues.
• Implementing customer support processes to enhance customer satisfaction.
• Formulating and revising customer support policies and promote their implementation.
• Informing the team of all new information related to products, procedures, and trends.
• Assessing support statistics and preparing detailed reports on the findings.

Skills Required

• Proven experience as a customer support specialist, preferably within a similar environment.
• Experience of financial services preferably business and payment related.
• Must have Team lead Capability.
• Strong oral, written, and interpersonal abilities.
• Project management experience.

Experience : – 3-4 years in Financial Services.

Salary :   – Negotiable

Location : – Jaipur