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GetePay is a complete merchant solution that enables small or big business owners to go online with their own website/Mobile APP pre-integrated with a business management solution and Payment Gateway.
Working hours
Monday - Saturday:
09:00 - 06:30 Hours
Sunday:
Closed
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Getepay MSP
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Raise a Ticket
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Grow your business with Getepay
Complaint
Transaction
Nature of transaction
–Select Nature of transaction–
Person to person
Person to merchant
Please select the issue from drop down list
Issue
–Select Issue Type–
Amount debited but not credited to beneficiaries account
Transaction failed but amount debited
Incorrectly transferred to another account
Transaction timed out but amount debited in account
Fraudulent transaction
Transaction pending
Transaction not permited
Transaction declined
Threshold exceeded
Please select the issue from drop down list
Comments
Provide brief about your issue. Not greater than 500 characters
Transaction ID
Please enter your transaction reference number. It starts with 1, 7, 8, 9 or 0
Bank Name
–Select Bank Name–
Abhyudaya Co-Operative Bank Ltd. (ACB)
Adarsh Co-Operative Bank Ltd. (ADB)
Please select the issue from drop down list
VPA
Please enter your Virtual Payment Address (VPA)
Amount
Please capture rupee & paise separately in the box provided
Date of Transaction
Please use the calendar to select the date
Email ID
Please enter your mail ID
Registered Mobile No
Please enter your 10 digit mobile number. Do not prefix with +91 or “0”
Attach your updated bank account statement
Files must be less than 2 MB. Allowed file types: jpg jpeg pdf zip.
Note:
Please ensure contact details provided are correct before submitting
Account
Issue
–Select Issue Type–
Unable to link/fetch account
Unable to change or Remove account
Unable to Deregister
Please select the issue from drop down list
Comments
Provide brief about your issue. Not greater than 500 characters
Bank Name
–Select Bank Name–
Abhyudaya Co-Operative Bank Ltd. (ACB)
Adarsh Co-Operative Bank Ltd. (ADB)
Please select the issue from drop down list
VPA
Please enter your Virtual Payment Address (VPA)
Email ID
Please enter your mail ID
Registered Mobile No
Please enter your 10 digit mobile number. Do not prefix with +91 or “0”
Attach your updated bank account statement
Files must be less than 2 MB. Allowed file types: jpg jpeg pdf zip.
Note:
Please ensure contact details provided are correct before submitting
Registration
Issue
–Select Issue Type–
Device binding failed
Mobile Registration failed
SMS failed
Please select the issue from drop down list
Comments
Provide brief about your issue. Not greater than 500 characters
Bank Name
–Select Bank Name–
Abhyudaya Co-Operative Bank Ltd. (ACB)
Adarsh Co-Operative Bank Ltd. (ADB)
Please select the issue from drop down list
Email ID
Please enter your mail ID
Registered Mobile No
Please enter your 10 digit mobile number. Do not prefix with +91 or “0”
Attach your updated bank account statement
Files must be less than 2 MB. Allowed file types: jpg jpeg pdf zip.
Note:
Please ensure contact details provided are correct before submitting
SMS
Issue
–Select Issue Type–
OTP not received
Please select the issue from drop down list
Comments
Provide brief about your issue. Not greater than 500 characters
Bank Name
–Select Bank Name–
Abhyudaya Co-Operative Bank Ltd. (ACB)
Adarsh Co-Operative Bank Ltd. (ADB)
Please select the issue from drop down list
Email ID
Please enter your mail ID
Registered Mobile No
Please enter your 10 digit mobile number. Do not prefix with +91 or “0”
Attach your updated bank account statement
Files must be less than 2 MB. Allowed file types: jpg jpeg pdf zip.
Note:
Please ensure contact details provided are correct before submitting
Login
Issue
–Select Nature of transaction–
Unable to login
Please select the issue from drop down list
Comments
Provide brief about your issue. Not greater than 500 characters
Bank Name
–Select Bank Name–
Abhyudaya Co-Operative Bank Ltd. (ACB)
Adarsh Co-Operative Bank Ltd. (ADB)
Please select the issue from drop down list
VPA
Please enter your Virtual Payment Address (VPA)
Email ID
Please enter your mail ID
Registered Mobile No
Please enter your 10 digit mobile number. Do not prefix with +91 or “0”
Attach your updated bank account statement
Files must be less than 2 MB. Allowed file types: jpg jpeg pdf zip.
Note:
Please ensure contact details provided are correct before submitting
Others
Select a option
Have complaint/reference number
No reference number
Please choice one option
Issue
Provide brief about your issue. Not greater than 500 characters
Bank Name
–Select Bank Name–
Abhyudaya Co-Operative Bank Ltd. (ACB)
Adarsh Co-Operative Bank Ltd. (ADB)
Please select the issue from drop down list
VPA
Please enter your Virtual Payment Address (VPA)
Email ID
Please enter your mail ID
Registered Mobile No
Please enter your 10 digit mobile number. Do not prefix with +91 or “0”
Attach your updated bank account statement
Files must be less than 2 MB. Allowed file types: jpg jpeg pdf zip.
Note:
Please ensure contact details provided are correct before submitting
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